Guides

VoiceTrellis product guides

How product and merchant teams turn a pile of supplied reviews into themes that survive scrutiny: quote-first grouping, a check every theme must pass before it becomes an action, and honest limits on what the desk can decide.

job

Core job

How to group customer reviews into themes

Why quote-first grouping beats summarizing, how to name a theme its evidence can support, and how to keep the exact customer words attached when the theme travels.

Last reviewed 2026-08-25

checklist

Checklist

Check a theme before it becomes an action

A five-point checklist for review themes: does the evidence match the claim, are the quotes recent and from the right product, and what should stop the theme from reaching the roadmap.